Terms & Conditions

Privilege Executive Care Limited. (Known as PEC within this document)

 

Updated – 1st January 2020.

 

Terms & Conditions.

 

PEC policy of punctuality is paramount to our service levels and customer expectations. However, please understand that PEC cannot accept responsibility for delays caused by circumstances beyond our control.

PEC licensed chauffeurs will drive at a safe and sensible speed at all times in accordance with road conditions and traffic and within the legal speed limits. All PEC licensed vehicles are GPS tracked and monitored to ensure passenger safety at all times.

 

Clients are responsible for any damage they cause to the interior and or exterior of PEC vehicles or vehicles within our control and will be charged accordingly for any repair or valeting required in order to reinstate the said vehicle to working standard.

Smoking is strictly NOT permitted in any of PEC vehicles.

By supplying your e-mail address, you permit Privilege Executive Cars, to contact you via e-mail and we will never supply your e-mail address or any other personal data to any 3rd party without 1st gaining your permission.

PEC reserve the right to supply affiliates or their vehicles at any time should we require due to meeting customer requirements or any accident or breakdown and we will ensure that our affiliates arrive on time with the same or greater standard that we provide as a supplier.

PEC chauffeurs will travel the most appropriate route unless otherwise directed by the passenger.

PEC vehicles/drivers/affiliates are fully insured under our current fleet policy and public liability; however, we cannot be held responsible for customers/passenger’s property which are carried at their own risk.

PEC do hold a lost property policy where it will be held at our office address and returned to the client / passenger at the first opportunity if it cannot be returned immediately to the passenger / customer by the chauffeur.

PEC and its chauffeurs have the right to refuse to carry any passenger or passengers who is thought to be under the influence of alcohol or drugs and who’s behaviour poses a threat to chauffeurs, the vehicle or any other passenger.

 

 

 

 

 

 

Payment terms

PEC welcome account customers by prior arrangement with a strict 30 days policy and which are subject to VAT.

PEC accept credit card/ debit card payments in advance through our system or by telephone to the office without any charge and will issue a receipt once processed.

PEC accept cash payments and will issue a receipt if required.

Privilege Executive Care Limited will be shown on your receipt / invoice.

 

Cancellation policy.

If a booking is cancelled by a customer within 24 hours of the booking, then there is no cancellation fee. If a cancellation is within 2 hours of the booking then a 50% amount of the booking will be chargeable. If a booking is cancelled or there is no passenger at the time/place of the booking, then then the full amount is chargeable unless agreed otherwise.

 

The clients /passengers statutory rights are not affected by these terms and conditions.

 

 

Privilege Executive Cars Limited – 1st January 2020.